Office Manager (Dental Experience Required)

Job Category: Administrative
Job Location: Lilburn

Tebo Dental, an Atlanta-based pediatric dental group, is looking for motivated, team-oriented, and dedicated professionals. This position requires on-site presence at our Lilburn location.

Overview

The Office Manager’s job description outlines in a clear and concise format the essential duties and competency requirements of this management position.

An important aspect of the Office Manager position will be to take on and oversee key responsibilities related to ensuring a superior patient experience as well as staff management in the administrative and clinical environments. As a Company Leader, the OM will be expected to maintain a professional and well-groomed image that is consistent with standards throughout the healthcare industry. Expressing exceptional Patient Care and Service in a polite and professional manner while wearing a smile at all times is also expected. Other responsibilities include providing support, guidance, and instruction to staff while communicating and following directives of Executive Management.

Tebo Dental Group expects specific leadership skills and a high level of professionalism to carry these tasks out. This position provides an excellent opportunity for growth and development in our organization.

Key Competencies:

  •     Exceptional Customer Service skills
  •     Excellent Oral and Written Communication Skills
  •     Superior Interpersonal Skills
  •     Reliable and Dependable
  •     High Degree of Professionalism
  •     Analytical Thinking and Problem Solving Skills
  •     Patient service focus
  •     Supervisory skills
  •     Decision-making
  •     Planning and organizing
  •     Initiative
  •     Flexibility
  •     Presentation skills
  •     Stress tolerance
  •     Applies constructive-criticism in a positive manner
  •     Strong sense of urgency

Responsibilities:

  •     Enforce office policies and protocols
  •     Adhere to HIPAA privacy policies
  •     Set an example of exemplary customer service
  •     Responsible for opening and closing the practice
  •     Manage and coordinate staffing for the practice
  •     Manage team member relations appropriately and professionally and make certain staff have the necessary resources and support to be and feel successful
  •     Respond timely to patient, doctor, and team needs and inquiries
  •     Actively participate in and lead morning huddles. Take the initiative to manage and oversee other necessary meetings/huddles.
  •     Oversee the delivery of quality dental care to patients from clinical staff, including doctors and hygienists
  •     Handle patient-related Quality Control issues with any patient interaction, whether in person or over the phone
  •     Ensure staff meet operational requirements
  •     Maintain facilities and equipment in accordance with hygiene and safety regulations including OSHA
  •     Take responsibility for the appearance and functionality of the office
  •     Complete the Site-Visit Checklist weekly, send to Management and follow through on the resolution of items that need repair, need to be completed, etc.
  •     Troubleshoot and/or follow up with IT tickets to ensure they are handled in a timely manner
  •     Send out JF (JellyFish) Reports to all of check-out and follow-up to ensure timely follow through takes place and that tx plans are rejected when needed
  •     Manage SolutionReach, our patient communication system
  •     Handle and address all surveys and/or reviews for your designated office
  •     Meet and exceed production goals
  •     Increase the level of case acceptance with operative treatment
  •     Manage sedation referrals
  •     Ensure patients are making their ortho consultation visits
  •     Audit the schedule for scheduling errors and provide constructive feedback to the team regarding such errors
  •     Block the schedule to reflect scheduling needs for the practice and manage the blocking/unblocking of the schedule 6 months’ out to maximize productivity and efficiency
  •     Greet and assist patients in-person and via phone
  •     Update patient accounts
  •     Proactively send emails to other managers with any conflicts that may have resulted from their departments
  •     Cover check-out and/or check-in as needed or to avoid staff needing OT
  •     Ensure routers are printed and attached to all limits
  •     Balance both cash drawer’s daily
  •     Train and develop staff to meet performance standards
  •     Create daily/weekly/monthly challenges to keep the team motivated and inspired and give rewards timely
  •     Responsible for showing new-hires the environment and explaining how practice operates and where everything is stored/housed
  •     Give pop-quizzes to ensure the team is retaining information
  •     Report concerns, ideas, and suggestions to EMT
  •     Conduct interviews, evaluations, and reconnect meetings

General HR & Staffing Responsibilities:

  •     Update staffing emails accordingly
  •     Communicate and manage staff tardiness, absenteeism and staff coverage with HR
  •     Manage potential new-candidate resumes
  •     Review resumes for needed positions when necessary
  •     Phone screen candidates when necessary
  •     Interview candidates
  •     Use autonomous discretion to hire and exit employees

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

For more insight into our company’s culture and values, please visit our website at TeboDental.com/WhoWeAreTeboDental.com/TheThinkTank and TeboDental.com/Benefits. You can also check out our life enrichment and career-development podcast, hosted by our VP of Marketing, “The Think Tank” with Brandon Akira on Apple Podcasts, Google Play, and more.


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