Job Description

Tebo Dental, an Atlanta-based dental group, is looking for an experienced Operations Manager in the field of dentistry who is motivated, team-oriented, and a dedicated professional. The ideal candidate for this position will be highly experienced in dental/medical operations management, extremely professional, a proven leader, have exceptional attention-to-detail, and be honest, intelligent, organized, dependable, driven, and forward-thinking. You will be expected to learn our dental office operations so you can act as a support system for multiple departments and practice locations while elevating the patient experience on a daily basis.

Our practices are located in Lilburn, Peachtree Corners, Dacula, and Gainesville and are close to highways for easy commuting.

Responsibilities:

Support the daily clinical and non-clinical operations of the office by enforcing office policies and protocols and overseeing the delivery of quality dental care
Train in all clinical and administrative departments as to provide coverage and training of staff for any position as needed, including but not limited to sterilization, hygiene assisting, insurance verification, accounts receivable, call center, check-in, check-out, etc.
Monitor patient satisfaction in office and via satisfaction surveys; Act with urgency to resolve any quality control issues in accordance with the patients’ needs, company policies, and regulated standards, offering feedback to the team as necessary
Ensure staff is proactively educating patients and parents on the importance of their oral health and recommended treatment to increase awareness and case acceptance rates
Streamline operational procedures and implement solutions to increase efficiency
Maintain HIPAA compliance and patient confidentiality within the offices
Maintain all hygiene and safety regulations as mandated by OSHA
Lead meetings, trainings, and huddles with staff
Audit schedules for errors and/or inconsistencies
Manage the blocking/unblocking of the schedule to reflect scheduling needs and maximize productivity
Manage unscheduled treatment reports to ensure timely follow up with patients
Create challenges/incentives to encourage and motivate your team
Ensure production goals are met daily
Maintain the appearance and functionality of the office
Take initiative to troubleshoot and complete minor repairs on dental equipment
Follow up on the resolution of any item(s) submitted for repair or replacement
Monitor supply inventory and ordering as needed
Coordinate staff coverage within the office
Oversee day-to-day employee relations, performance, and productivity
Ensure appropriate resources, support, and training materials are available
Conduct periodic meetings to reconnect with staff and complete yearly reviews
Discipline insubordinate staff in coordination with human resources and follow protocol to submit documentation
All other duties as assigned

Qualifications:

At least 3-5 years of dental office management experience is required
Knowledge of dental terminology and dental office procedures is required
Experience using Dentrix is a plus
Travel between our Lilburn, Dacula, Gainesville, and Peachtree Corners practice locations is required on a weekly to monthly basis
Must be available to work Monday through Friday and Saturdays on occasion (i.e., during school breaks, holiday weeks, etc.)
Must be able to bend, stoop, crawl, twist, and lift items up to 25 pounds

Skills Needed:

Strong leadership, customer service, and organizational skills
Excellent oral and written communication skills
Ability to take initiative, work under pressure, and be proactive in the day-to-day operations of the office
Ability to solve problems, provide immediate solutions, and make sound decisions independently
Strong desire to maximize opportunities and exceed goals
High degree of professionalism when building relationships with patients, parents, and staff
Strong attention-to-detail and sense of urgency
Ability to give and receive constructive criticism in a positive manner

Benefits:

Career Advancement & Growth
Health & Dental Insurance
Long-Term Disability
Paid Time-Off
401(k) with Company Match
Wellness Program with Personal Trainer
Lifetime Fitness Partnership with Subsidy

Job Type: Full-time

Compensation: Based on experience

The Tebo Difference:

For more insight into our company’s culture and values, please visit our website at TeboDental.com/WhoWeAre, TeboDental.com/TheThinkTank and TeboDental.com/Benefits. You can also check out our life enrichment and career-development podcast, hosted by our VP of Marketing, “The Think Tank” with Brandon Akira on Apple Podcasts, Google Play, and more.