Job Description
Tebo Dental, an Atlanta-based dental group, is looking for an Bilingual Spanish Orthodontic Customer Service Representative who is motivated, team-oriented, and a dedicated professional. The ideal candidate for this position will have exceptional attention-to-detail and will be intelligent, organized, dependable, driven, forward thinking, and ready to take their career to the next level with a growing company.
Responsibilities:
- Build positive rapport with patients and parents by delivering exceptional customer service
- Promptly respond to incoming calls for the orthodontic department
- Schedule and confirm appointments according to company protocol
- Verify insurance benefits and add coverage information to electronic patient files
- Prepare and submit traditional insurance claims via fax or mail
- Follow up on the status of claims to ensure they pay timely and communicate with insurance companies when discrepancies are identified
- Research accounts to address billing or balance inquiries and contact parents to advise of outstanding balances and/or collect payments
- Audit the schedule for past due balances to flag appropriate appointments for collection
- Create and update claim aging reports and present this information in bi-weekly team meetings
- Generate reports of patients who need to be appointed and contact them to schedule
- Set up payment arrangements with billing party
- Prepare and submit the End of Day and Production/Collection reports for all practices
- Update and maintain the Non-Zero Account report
- Update the appropriate spreadsheet each month after accounts are prepared for collections
- Post and activate/deactivate recurring payments through NMI, our online payment processing portal
- Use integrated software to send monthly Ortho billing statements
- Other duties as assigned
Qualifications:
- Fluency in Spanish is required
- At least one year of experience working in accounts receivable is preferred
- Previous experience in an orthodontic, dental, or medical practice is preferred
- Knowledge of orthodontic procedures, terminology, and insurance providers is a plus
- Dolphin practice management software experience is preferred
- Ability to prioritize and multi-task in a fast paced environment to meet deadlines
- Strong organizational skills and attention-to-detail
- Excellent oral and written communication skills
- Ability to work Monday through Friday, and Saturdays as needed
Benefits:
- Career Advancement and Growth
- Health & Dental Insurance
- Long-Term Disability
- Paid Time-Off
- 401(k) with Company Match
- Daily Healthy Breakfast Initiative
- Wellness Program with Personal Trainer
- Partnership with LifeTime Fitness with Employee Subsidy
The Tebo Difference:
For more insight into our company’s culture and values, please visit our website at TeboDental.com/WhoWeAre, TeboDental.com/TheThinkTank and TeboDental.com/Benefits. You can also check out our life enrichment and career-development podcast, hosted by our VP of Marketing, “The Think Tank” with Brandon Akira on Apple Podcasts, Google Play, and more.